FinovateFall 2013 Video Archives >> Interactions


Website: interactions.net
Blog: interactions.net/blog
Twitter: @interactionsco

HQ Location: Franklin, MA
Founded: 2004
Product Demoed: Virtual Assistant for Banking/Financial Services
Product Launch: September 2013
Metrics: Raised over $100M to date with a recent $40M round led by SoftBank Capital
Presenter(s): Phil Gray (EVP Bus. Dev.), Dan Fox (Marketing Director)




Presenter Profile How they describe themselves: As all consumers know, calling a bank is coupled with the expectation of being forced through a difficult Interactive Voice Response (IVR) menu and long hold times. There is a better solution - and Interactions is leading the pack for major financial institutions looking to institute game changing customer care technology. Interactions enables companies to more effectively communicate with their customers. Its patented technology for automated voice and other interactive Virtual Assistant systems delivers an unprecedented level of understanding that engages banking and financial institution customers in a productive, natural conversation - exactly like a live agent.

How they describe their product/innovation: Voice-based Virtual Assistant applications for Financial Institutions can seamlessly provide callers access to balance, transaction history, and account information, however they can go a level beyond – allowing the caller to inquire into recent charges, dispute charges, ask complex questions about their accounts, enroll in promotions, change account information such as addresses and email accounts, register new cards, order replacement cards, report a card as lost or stolen... the list goes on.

Product distribution strategy: Direct to Business (B2B)

Key Executives: Michael Iacobucci (CEO), David Parkinson (COO), Ed Durkin (CFO), David Samuels (CSO), & Yoryos Yeracaris (CTO)

Key Board Members: Mike Iacobucci (CEO, Interactions), Bob Davoli (Managing Director, Sigma Partners), Richard Fox (Managing Director, Cross Atlantic Capital Partners), Shamez Kanji (General Partner, North Hill Ventures), John Burton (Co-Founder, Updata Partners), Thomas Holler (EVP & CSO, Virtusa), & Steve Murray (Partner, SoftBank Capital)

Key Investors: Sigma Partners, Sigma Prime Ventures, Cross Atlantic Capital Partners, Updata Partners, North Hill Ventures, & SoftBank Capital

Key Partnerships: AT&T WATSON

Key Customers: Fortune 100 Consumer Electronics Retailer, Hyatt Central Reservations, Humana Automated Medicare Enrollments, Best Western Central Rewards

Contacts:
Bus. Dev.: Phil Gray, EVP Bus. Dev., 847-565-9070
Press: Dan Fox, Marketing Manager, 609-413-1251
Sales: Linda Mockbee, Inside Sales Director, 703-542-5344

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